Last updated: April 12, 2024
Tensor Labs Inc. ("Tensor", "we" or "us"), a Canadian corporation, operates the Tensor website at https://www.tensor.trade (the “Website”) and the associated tools, features, materials and services offered from time to time on the Website (collectively, the “Services”). This Privacy Policy is part of the Tensor Terms of Service and relates to all of Tensor’s collection, use and disclosure of your personal information, unless we have provided you with a separate privacy policy for a particular product, service or activity. All terms, conditions, and terminology are consistent with the Terms of Service, and the Terms of Service are incorporated into this document by reference.
<aside> ⚠️ Please review this privacy policy carefully. By submitting your personal information to us, by using our Website, or by otherwise accessing or using the Services, you consent to our collecting, using and disclosing your personal information as set out in this privacy policy. The Services do not include third party websites or platforms which may be linked or interconnected to the Services. Such outside platforms are governed by their own privacy policy. These third party platforms may include, but are not limited to third parties that display Tensor data, such as aggregators, data portals and portfolio apps, as well as other integrators building on top of Tensor’s API.
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Blockchain technology, also known as distributed ledger technology (or simply ‘DLT’), is at the core of our business. Blockchains are decentralized and made up of digitally recorded data in a chain of packages called ‘blocks’. The manner in which these blocks are linked is chronological, meaning that the data is very difficult to alter once recorded. Since the ledger may be distributed all over the world (across several ‘nodes’ which usually replicate the ledger) this means there is no single person making decisions or otherwise administering the system (such as an operator of a cloud computing system), and that there is no centralized place where it is located either.
This means that by design, a blockchain’s records cannot be changed or deleted and is said to be ‘immutable’. This may affect your ability to exercise your rights such as your right to erasure (‘right to be forgotten’), or your rights to object or restrict processing, of your personal data. Data on the blockchain can’t be erased or changed. Although smart contracts may be used to revoke certain access rights, and some content may be made invisible to others, it is not deleted.
In certain circumstances, in order to comply with our contractual obligations to you (such as delivery of tokens) it will be necessary to write certain personal data, such as your wallet address, onto the blockchain; this requires you to execute such transactions using your wallet’s private key.
In most cases ultimate decisions to (i) transact on the blockchain using your wallet address, as well as (ii) share the public key relating to your wallet address with anyone (including us) rests with you.
If you want to ensure your privacy rights are not affected in any way, you should not transact on blockchains, as certain rights may not be fully available or exercisable by you or us due to the technological infrastructure of the blockchain. The blockchain is available to the public and any personal data shared on the blockchain will become publicly available.
As per our Terms of Service, individuals under the age of 18 are not permitted to use the Services. As such, we do not knowingly collect, solicit or maintain personal data from anyone under the age of 18 or knowingly allow such persons to register for the Services.
In the event that we learn that we have collected personal data from an individual under age 18, we will use commercially reasonable efforts to delete that information from our database. Please contact us if you have any concerns. If you are a parent or guardian and you are aware that your child has provided personal data to the Services, please contact us so that we may remove such data. Note that we cannot delete information stored on public cryptographic blockchains.
We collect Personal Information from you in the following ways:
We collect the following types of information from you: